#Call Detail

#Overview

The call detail page displays information about one in-scope call, including metadata, summary, transcript download actions, transcript review controls, recording controls, consent evidence, and role-specific compliance tools.

#Prerequisites

• You are signed in to the AiDial portal
• The call belongs to your tenant and assigned project scope
• Open a call from the Call Log

#Call Information

The call detail page displays:

• Call ID — Unique identifier for this call
• Date/Time — When the call began
• Status — Call outcome, such as completed, missed, failed, or unknown
• Channel — Voice, SMS, or unknown
• Duration — How long the call lasted, where available
• Caller — Caller display value; Client Staff users may see a masked value
• Project — Project identifier for the call
• Summary — Shown when the call has a summary available

The page shows a review-focused transcript panel when transcript quality data is available. Use the transcript download actions for full transcript files.

#Downloading the Transcript

Use Download TXT transcript, Download PDF transcript, or Download TXT with review history to save the transcript for the selected call. Transcript downloads are redacted-only and use your signed-in portal session.

See Export and Download for more detail about transcript downloads and bulk CSV export.

#Transcript Review

The Transcript Review panel keeps original transcript text separate from corrected display text. Corrected text is used only for display and review workflows; analytics and CSV export continue to use the original redacted transcript unless a downstream feature explicitly says otherwise.

Client Admin and Client Manager users can submit corrections, add annotations, open disputes, and resolve or reject open disputes. Client Staff users can view the in-scope review panel and add annotations, but they cannot change corrected text or make dispute decisions.

All user-entered review text is screened and redacted before it is saved. The panel labels original, corrected, annotation, dispute, and analytics-source information separately so reviewers can see what changed without losing the immutable original transcript context.

#Recording

If recording access is available, the call detail page includes the recording player. Playback and download are checked server-side for the selected call, your role, your tenant/project scope, consent status, playback compliance status, and recording-download entitlement.

Client Admin and Client Manager users can download recordings only when the recording is available and compliance checks permit it. Client Staff users may be able to play recordings when your organisation enables staff playback, but they cannot download recordings.

See Recordings for the full recording access guide.

#Compliance Tools

The call detail page shows consent evidence for the call, including consent status, evidence source, evidence timestamp, notice version, notice source, and whether the notice was presented.

Client Admin and Client Manager users can submit a PII unlock request when sensitive access is required and consent is valid. The form requires an artefact scope, reason code, and justification. Client Admin and Client Manager users also see the sensitive access audit table for the call. Client Staff users do not see these controls.

Sensitive access actions are audited, including consent evidence views, PII unlock requests, transcript review reads and mutations, recording playback/download attempts, and sensitive export attempts.

#Navigation

Use Back to Call Log to return to the call list. When you open a call from the call log, the portal preserves the previous page, page size, and active call-log query where available.

#Security and Scoping

Call detail access is checked against your role, organisation, assigned project scope, and the selected call. The browser uses your signed-in portal session and does not need an API key.

Out-of-scope calls return a not-found style response. A missing call and a call outside your organisation or project scope may therefore look the same in the portal.

#Role-Specific Notes

• Client Admin and Client Manager: You can view in-scope call detail, download redacted TXT/PDF transcripts, download TXT with review history, submit transcript corrections, add annotations, manage disputes, request PII unlock, read call-scoped sensitive access audit events, and use recording playback/download when compliance and entitlement checks allow it.
• Client Staff: Caller details may be masked on the page, transcript downloads are redacted-only, transcript annotations are available for in-scope calls, recording playback depends on organisation settings, and transcript corrections, dispute decisions, recording download, PII unlock, and sensitive access audit controls are not available.

#Common Issues

• Call not found: The call may have been removed, may be outside your tenant/project scope, or may have an invalid call identifier. Return to the Call Log and try searching again.
• Transcript download unavailable: The transcript may be missing, outside your current access scope, temporarily rate-limited, or too large for PDF generation. Try TXT format if PDF fails because of size.
• Transcript review action rejected: The review note may contain sensitive free text that cannot be stored, the call may be outside your current scope, or your role may not permit that review action.
• Recording unavailable: The call may not have recording media, consent may not permit playback, or your role/settings may block playback or download.
• PII unlock controls missing: PII unlock is available to Client Admin and Client Manager users only, and sensitive actions are blocked when consent is not valid.

#Related Pages

• Call Log — Return to the full call list
• Recordings — Listen to this call's recording
• Export and Download — Download transcript or export calls