#Partner Team

The Partner Team page is for provisioned partner organisations to manage partner users and see which clients each partner user can support.

#Who Can Use It

Role	Access
`partner_admin`	View members, view assigned clients, view pending invitations, invite users, change partner roles, revoke pending invitations, and remove members.
`partner_user`	View the partner team and their assigned clients in read-only mode.

Customer roles and internal AiDial roles do not use this partner-team surface.

The page depends on an active partner organisation membership. If AiDial has not completed partner bootstrap for your organisation, team roster and assigned-client requests may be denied and the page may show an unable-to-load state. Contact AiDial support rather than trying to self-correct partner organisation setup.

#What Partner Admins Can Do

Partner administrators can:

review the member list with name, email, role, MFA status, and last-active information when available
search, sort, and paginate the member list
invite new partner users where invitation creation is enabled in the page flow
revoke pending invitations
change another member between partner_admin and partner_user
remove another member from the partner organisation
inspect another member's assigned-client list

The portal does not allow a partner administrator to change or remove their own membership from the team table. Self role-change and self-removal attempts are rejected server-side.

#What Partner Users Can Do

Partner users can view the team roster and assigned-client information that applies to their own account. They cannot view pending invitations or perform invitation, role-change, removal, or cross-member assignment actions.

#Security And Scope

Partner Team actions are scoped to your partner organisation, not to a browser-supplied client ID. The portal checks your signed-in session, current partner membership, organisation status, role, and action before it performs protected work.

Mutating partner-team actions require portal request verification and are audit logged. Partner-team audit events include invitation, role-change, and member-removal activity.

If your partner organisation is suspended or archived, management actions may be blocked until AiDial support resolves the organisation status.

#Unsupported Actions

Use Escalation Boundaries instead of attempting self-service for:

recovering the last remaining partner administrator
changing organisation-level partner status
fixing a suspected cross-organisation assignment issue
restoring a removed member when the normal invitation flow is not enough
investigating audit events outside your partner organisation