#System Status
| Role | Access level |
|---|---|
| Client Admin | View |
| Client Manager | View |
| Client Staff | View |
| Partner Admin | View |
| Partner User | View |
#Overview
The Status page provides a read-only view of shared platform health and operator-published incidents. Signed-in client and partner portal users can check whether the system is running normally and review details of active or recently resolved incidents.
The overall status is derived from active incidents:
- All Systems Operational when there are no active incidents.
- Minor Issue when only minor incidents are active.
- Service Degradation when at least one major incident is active and no critical incident is active.
- Critical Disruption when at least one critical incident is active.
#Prerequisites
- You are signed in to the portal with a supported client or partner role.
- Navigate to Status in the portal sidebar. The direct route is
/status.
#Viewing System Status
- Open the Status page from the sidebar.
- Review the top status indicator. The page refreshes the current status through the portal about once per minute.
- If the page is already open and you need the latest state immediately, refresh the browser tab.
#Reviewing Active Incidents
- If an incident is in progress, it appears in the Active Incidents section near the top of the page.
- Each active incident shows a severity label, title, message, and created timestamp.
- Active incident banners can also appear above portal pages. Critical banners are not dismissible; minor and major banners can be dismissed for the current browser session unless the incident is updated.
#Reviewing Recent Incidents
- Scroll to the Recent Incidents section to see incidents that were resolved within the last 7 days.
- Each resolved incident shows its severity, title, message, resolved timestamp, and total duration.
- If recent incident history cannot be loaded, the page shows an unavailable message while the current status panel can still load separately.
#Security and Scope
The browser uses your signed-in portal session. You do not need to enter or send an API key for the status page.
Status is a shared portal surface, not a tenant-specific or project-specific incident log. If your role or session cannot access the page, the portal blocks the request without exposing unrelated operational detail.
#Common Issues
- The status page shows everything as operational but I am experiencing problems. Localised issues may not always appear on the status page immediately. If the problem persists, contact your partner representative for support.
- I want to be notified when an incident occurs. Incident notifications are not currently managed from Notification Preferences. That settings page currently covers instant transcript and monthly report notices only.
- An incident was resolved but I am still affected. Some issues may require you to refresh your browser or sign out and sign back in after resolution.
- Status is not visible in the sidebar. Confirm you are signed in with a supported client or partner portal role. Navigation visibility is not the security boundary; the protected page and API routes still enforce session authorisation server-side.