#Recordings
| Role | Access Level |
|---|---|
| Client Admin | Recording playback and download are not currently exposed |
| Client Manager | Recording playback and download are not currently exposed |
| Client Staff | Recording playback and download are not currently exposed |
#Overview
The current customer portal does not expose recording playback or recording download controls. The Calls inline review panel shows transcript preview, safe metadata, and the TXT transcript download action where eligible.
Recording posture can still appear in compliance or data-retention summaries, but the portal does not issue recording media URLs or advertise recording access from role entitlement alone until the backend exposes an implemented recording locator and media-access contract.
#Prerequisites
- You are signed in to the AiDial portal
- The call belongs to your tenant and assigned project scope
- The current customer-facing surface supports transcript review for the selected call
#Playback and Download
Recording playback and download are unavailable in the current customer portal. No role should see a recording player, recording download button, recording access request button, or issued media URL.
#Access by Role
| Role | Can Play | Can Download |
|---|---|---|
| Client Admin | No | No |
| Client Manager | No | No |
| Client Staff | No | No |
Important: Recording playback and download are not exposed for any customer role in the current portal release.
#Security and Scoping
Call review uses your signed-in portal session. You do not need to enter or send an API key.
The portal checks call project and client scope before showing call review content. Out-of-scope calls return a not-found style response without revealing another organisation's data.
#When Recording Is Unavailable
Recording playback and download are unavailable because the portal has no implemented backend recording locator/media-access contract to request a safe, scoped media URL.
#Common Issues
- Recording controls are not visible in the Call Log inline review: This is expected in the current portal. The inline panel does not mount a recording player, download action, or recording access request action.
- A recording is listed in retention or compliance context: That is a storage or governance summary, not a playable media grant.
#Related Pages
- Call Review - View call metadata and transcript preview
- Call Log - Search and filter calls
- Role Reference - Understand your role permissions