AiDial Docs

#Session Management

> Legacy alias: this page is retained for existing links. Use Active Sessions and /settings?section=active-sessions for new customer-facing documentation. Portal links using /settings?section=session-management continue to resolve to Active Sessions and normalise to the canonical slug.

RoleAccess Level
Client AdminManage own sessions and team member sessions
Client ManagerManage own sessions
Client StaffManage own sessions

#Overview

The Active Sessions settings section lets you review the portal sessions currently signed in to your account across devices and browsers. You can sign out any non-current session you no longer recognise, or sign out all other devices while keeping the device you are using now signed in.

Client Administrators can also view and revoke active sessions for other users in their organisation from the Team surface.

> Note: Partner roles do not have access to the Settings session-management surface.

#Prerequisites

  • You are signed in to the AiDial portal as a Client Administrator, Client Manager, or Client Staff user. See Signing In for instructions.
  • Navigate to Settings in the sidebar, then select Active Sessions under Account and security. The canonical direct route is /settings?section=active-sessions.

#Viewing Your Active Sessions

  1. Open Settings from the sidebar, then select Active Sessions.
  2. Review the sessions returned for your account. The current session is labelled Current session and appears before other sessions.
  3. Each session shows the detected browser/device, location or IP information returned by AiDial, created time, and last active time. Location or IP information may be masked or shown as unknown depending on what can be safely resolved.

#Signing Out a Session

#Sign Out One Other Session

  1. Locate the session you want to end in the session list
  2. Select Sign out next to that session
  3. The target session is marked revoked. That browser is redirected when its session next validates the session state.

The current session does not show a Sign out action in this panel. Use the normal portal sign-out control to end the browser session you are using now.

#Sign Out All Other Devices

  1. Select Sign out all other devices
  2. Confirm the action in the dialogue
  3. All active sessions except your current session are marked revoked

#Managing Team Member Sessions (Client Admin Only)

As a Client Administrator, you can view and revoke sessions for team members in your organisation:

  1. Open Team Management
  2. Use the action menu for the team member and select Manage sessions
  3. Review their active sessions at /team/[userId]/sessions
  4. Select Revoke next to one session, or Revoke all sessions for this user to end all active sessions for that user

Client Managers can view the Team page but do not receive the team-member session-management action. Client Administrators cannot revoke their own sessions through the team-management route; use Active Sessions or the normal sign-out control instead.

#Security and Scope

The browser uses your signed-in portal session. You do not need to enter or send an API key.

Session revocation requests are checked against your role and account scope. Partner roles are not shown the customer session-management section. Team-member session actions are available only to Client Administrators, cannot be used for hidden out-of-scope users, and cannot be used to revoke your own current session through the team route.

#Multi-Factor Authentication

For information about managing MFA (enabling, disabling, recovery codes), see the Multi-Factor Authentication guide.

For general session security best practices, see Session Security.

#Common Issues

IssueResolution
Cannot see Active Sessions in SettingsVerify you are signed in as a Client Administrator, Client Manager, or Client Staff user. Partner roles do not have this settings section.
A session I signed out is still visible brieflyRefresh the panel. Other browsers are redirected after their session next checks its state.
I cannot sign out the current session from the listUse the normal portal sign-out control for the browser you are using now.
I cannot manage a team member's sessionsOnly Client Administrators can open the team-member session-management route and revoke team sessions.
My session ended unexpectedlyYou may have signed it out from another device, an administrator may have revoked it, or the session policy may have expired it. Sign in again.